Full Time Member Service Representative

Under very general supervision, perform a variety of duties/services to assist members. Respond to member inquires pertaining to products and services and assist members in balancing accounts and researching account problems.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and minimum six (6) months MECU MSR experience or one (1) year customer service and teller experience.

OTHER QUALIFICATIONS

• Successful completion of a series of product knowledge, service and skills test.
• Ability to perform multiple tasks in a fast paced and challenging environment with professionalism.
• Must have experience with 10 key calculators and basic PC experience.
• Must have excellent verbal and written communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations
• Properly open and close accounts utilizing CIP as needed
• Properly process .DST transactions.
• Handle member inquiries in person, via e-mail, phone and/or by mail.
• Activate, purge or update ATM card and pin numbers.
• Perform stop payments when necessary.
• Perform loan processing procedures, under general supervision.
• Process co-maker documents with little assistance.
• Process wire transfers and sells travelers checks.
• Accept power of attorney letters.
• Perform IRA transactions with little assistance on conversions and rechartization.
• Detect potential fraud on member accounts.
• Process death and disability claims in a timely fashion by providing the member with accurate information.
• Develop knowledge of travelers’ checks maintenance and balancing.
• Perform member service associate functions as needed on member service associate line by cross training with member service associate.

Service
• Provide exceptional member service by following MECU service standards on a daily basis
• Assist BDSA department by attending off-sites to enhance our membership.
• Maintain an organized, neat and clean work environment.
• Supply work area with products and services brochures to assist members.
• Keep errors to a minimum and correct errors in a timely manner.
• Continually develop MSR skills and knowledge using MSR II job description as reference.

Sales
• Meet and track personal assigned sales goals.
• Cross-sell products- credit life, disability and GAP.
• Contribute to overall branch goals.
• All other duties as assigned.

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU is currently searching for our newest team member to join our Branch Operations Team as the Member Service Representative!

Application Instructions

For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities. You may also sign up for job alerts and be notified when a new position is posted at MECU. If interested in signing up for our job alerts, please copy and paste the below link into your web browser. http://mecucareers.iapplicants.com/searchjobs.php

Please do not e-mail your resume as we only accept on-line applications through our website.

MECU is an Equal Employment Opportunity Employer.

Date Posted 12/21/2009

Liaison and Promotions Specialist

Primary responsibility is to manage the development and implementation of various marketing projects, promotional and advertising campaigns, programs and workshops for own projects and on behalf of the marketing staff and internal clients. Performs as MECU’s primary project contact between MECU and the marketing, promotional and printing vendors. Responsibilities include the development, production and traffic management (from concept to completion) of marketing communication vehicles including: print advertising, direct mail, email marketing, member workshops, website graphics and content, sales collateral and branch merchandising/promotions. 
Performs as MECU’s in-house advertising agency when an external agency is not necessary for a particular project.   

EDUCATION and/or EXPERIENCE:
Bachelors Degree (or equivalent work experience) in Marketing, Public Relations, Mass Communications or related field.  2 Years experience in a marketing environment. 
Must have high level of proficiency in Adobe Creative Suite, Microsoft Publisher and PowerPoint.
Must have hands on experience managing marketing and promotional projects from concept to implementation. Must have hands on experience with print development and production. 
Copy writing skills are a plus. 
 

OTHER QUALIFICATIONS: 
Must be a creative thinker.
Must be able to manage multiple projects simultaneously and to specified deadlines.
Must be able to work with minimal supervision.
Must be self-starter and detailed oriented.
Must be a team player with the ability to establish an effective working relationship with people of diverse backgrounds and cultures.
Must have excellent oral and written communication skills.
Ensures that all printed material produced internally or externally meets MECU’s established graphic and communications standards.  Ensures that all appropriate department and compliance sign-offs are received. 
Pro-actively works with product managers and other internal clients to plan, develop and implement successful product campaigns, marketing or sales projects based on goals and target audience. Pro-actively keeps “client” informed of project status including potential delays or problems.  
Develops Creative Workplan based on client’s desired objectives to ensure that creative strategies and tactics match objectives to be achieved. 
Recommends best option (internal development or use of external vendor) for the development and implementation of projects based on project scope, timeframe, necessary expertise and budget. Confers with vendors to ensure the most cost-effective production.  Advises client of project timeframe and costs.  
Creates and develops promotional concepts, graphics and layout in print and digital media as necessary. Manages and coordinates (as necessary) the development of  website content and revisions. 
Gives direction and supervises external agencies and vendors to ensure that marketing projects are executed properly, and within the designated budget and timeframe.  
Manages the timely implementation of campaign components throughout all designated delivery channels.  
Ensures that proper records are kept related to item number, quantities, vendor used and cost for all printed materials. 
Manages usage records and inventory of marketing materials and give-aways to ensure that items are updated and/or replenished in a timely manner.  
Develops and coordinates the necessary components for member workshops, events and member webinars as needed.  
All other assigned duties.
 

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services.  MECU is currently searching for our newest team member to join our Marketing Department as the Marketing Liaison and Promotions Specialist!
For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities.  You may also sign up for job alerts and be notified when a new position is posted at MECU. 

If interested in signing up for our job alerts, please copy and paste the below link into your web browser.   http://mecucareers.iapplicants.com/searchjobs.php 
Please do not e-mail your resume as we only accept on-line applications through our website  
MECU is an Equal Employment Opportunity Employer.

Date Posted 12/21/2009

Purchasing Clerk

Compiles information and records to prepare purchase orders for procurement of office supplies for all departments and branches. Provide support with the daily mailroom functions including: mail sorting, collecting, delivering, etc.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of one year related experience and/or training; or equivalent combination of education and experience.

OTHER QUALIFICATIONS
• Must have excellent verbal and written communication skills.
• Must have good organizational skills.
• Must be proficient in the use of PC applications including Word, Excel and Powerpoint.
• Ability to establish effective working relationships with people of diverse backgrounds and cultures.
• Ability to establish and maintain effective and harmonious working relations with employees, and vendors is critical.
• Ability to regularly lift or move up to 75 pounds.
• Valid Class C Maryland Drivers License.
• Clean driving record for the past five years.
• Must be able to work evening hours and some weekends as business needs arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Seek ways to expand the utilization of the SpendMap Purchasing System to better benefit MECU.

Set up new users in the SpendMap Purchasing System. Update and maintain system as necessary.

Provide training and support to employees regarding the use of the SpendMap Purchasing System. Ensure procedures are current and revise as necessary.

Maintain and update SpendMap Item Catalogs and other accompanying databases.

Review requisitions. Build and monitor Purchase Orders from inception to delivery of supplies.

Place orders with vendors, maintain in-house inventories and coordinate the distribution of supplies to the various departments and branches.

Maintain an accurate count of inventory (ex. Money Envelopes, Transaction Slips and Blank Check Stock Paper) by systematically performing cycle counts of all stock items.

Reconcile purchase orders with the shipment, making sure that they match; notify vendors when shipment or invoices are not received; verify that the invoices agree with the purchase orders.

Works closely with the Accounting Department to ensure that all supply invoices are accurate and paid on time.

Ensure optimal service by managing and maintaining vendor relationships.

Coordinate with the Marketing Department on ordering and storage of MECU promotional products (Money envelopes, mail stuffers, brochures, etc.)

Oversee maintenance of various office equipment.


Support MECU by driving vehicle for the purpose of transporting merchandise or personnel between branches and providing continuous staff support for off-site activities.

All other duties as assigned.

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU is currently searching for our newest team member to join ourFacilities Department as the Purchasing Clerk!

Application Instructions
For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities. You may also sign up for job alerts and be notified when a new position is posted at MECU. If interested in signing up for our job alerts, please copy and paste the below link into your web browser. http://mecucareers.iapplicants.com/searchjobs.php

Please do not e-mail your resume as we only accept on-line applications through our website.

MECU is an Equal Employment Opportunity Employer.

Date Posted 12/21/2009

Senior Consumer Loan Officer

Responsible for consistent and prudent underwriting of consumer loan applications based on loan policy and credit analysis.

EDUCATION and/or EXPERIENCE
Bachelor’s Degree from a four-year college or university and minimum six years related lending experience or equivalent combination of education and experience.

OTHER QUALIFICATIONS
• Must be detail-oriented.
• Must be a self-starter with excellent organizational skills.
• Must be able to manage multiple priorities.
• Demonstrated personal computer skills.
• Must be a team player with the ability to establish effective relationships with people of diverse backgrounds and cultures.
• Must be willing to work in a branch environment.
• Must be able to work overtime and be flexible to work on Saturdays at various branch offices based on business need.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Review and underwrite applications for unsecured loans, personal loans with co-makers, vehicle loans, RV/Boat loans, share/CD secured loans, home equity and VISA credit lines to be in compliance with loan policy and state and federal regulations.

Review credit reports and verify accuracy of debt to income ratios and member’s Credit Report score.

Work directly with the indirect lending program to fund loans, interview members, receive phone applications, attend off-sites, and facilitate credit repair workshops.

Coach and counsel branch employees to ensure they obtain necessary lending knowledge.

Understand and demonstrate knowledge of deposit products.

Verify employment if necessary.

Advise member of interest rate and loan payment.

Approve or deny loan applications.

Analyze existing lines of credit to determine member’s continuance of eligibility for the line.

Explain reasons for denial and explore options for members when loans are denied.

Process adverse action notice for loans denied.

Complete loan documents, necessary forms and input information into date processing system for disbursement of funds.

Answer member’s questions relating to loans both in person and by phone.

Assist other less experienced loan officers in their duties by imparting knowledge gained through experience in the lending area.

Assist in rendering decisions on the more difficult loan requests.

Assist in the training of new lending personnel.

Implement new loan products and services in accordance with management direction.

Perform a variety of support duties related to the lending function.

Make suggestions for process improvement.

Cross-sells all products, including ancillary lending add-ons, as well as deposit products.

All other duties as assigned.

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU is currently searching for our newest team member to join ourLending Department as the Senior Consumer Loan Officer!

Application Instructions

For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities. You may also sign up for job alerts and be notified when a new position is posted at MECU. If interested in signing up for our job alerts, please copy and paste the below link into your web browser. http://mecucareers.iapplicants.com/searchjobs.php

Please do not e-mail your resume as we only accept on-line applications through our website.

MECU is an Equal Employment Opportunity Employer.

Date Posted 12/21/2009

Lending Technology Specialist

Responsible for the integration and use of technology and to provide technology support to the Lending Department to improve the efficiency of all lending processes.

Job Requirements
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience:
Associates Degree (A.A.) or equivalent from a two-year college or technical school and two years related experience or BS Degree in Information Technology from a four year college or equivalent combination of education and experience. Must be proficient in MS Access, MS Excel , SQL and Crystal Reports. Knowledge of various systems used in the Lending Department such as Akcelerant, CUNA Mutual Plug Ins, Dealer Track, Loan Care, Loans PQ, LSI, MISER, and Mortgage BOT preferred.

Other Qualifications:
Must be detail oriented and possess excellent analytical and problem solving skills.

Must be a team player with the ability to establish and maintain effective working relationships with people of diverse backgrounds and cultures.
Must be self-directed, require minimal supervision and willing to work extended hours as requested.


Job Responsibilities
To be MECU’s core data processor expert for the lending area. Must become proficient in all aspects of the core processor’s software and assist in testing, installing and training MECU staff on new functionality offered by the core processor.

To integrate the use of other non-core data processor software and hardware into the lending process. Must become proficient in all aspects of the non-core processor’s software and assist in testing, installing and training MECU staff on new functionality offered by the non-core processor.

To act as the liaison between the Lending Department and technology vendors.

To act as the liaison between the Lending Department and MECU’s Information Technology (IT) Department.

To facilitate the implementation and support of technology issues relating to any LOS (loan application system) utilized by the lending department. To keep up-to-date with the most recent lending upgrades and releases issued by system providers.

To assist the Lending Department staff with the development and use of spreadsheets and databases. Proficiency with SQL is required.

To provide management with reports of lending activity as scheduled or requested.

To coordinate with MECU’s IT Department with testing, installing and supporting various software components.

To interact with all lending staff to ensure systems are being utilized accurately and efficiently and seek new and improved technology solutions to manual or outdated processes and technology.

To work with MECU’s IT Department and outside vendors to resolve technology problems.

To provide documentation for any database, spreadsheet or interface between systems.

To act as the Lending Department’s representative on the e-Commerce Committee and the MECU Technology Council.

Cross sell other Credit Union products.

All other duties as assigned.

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU is currently searching for our newest team member to join our Lending Department as the Lending Technology Specialist!

Application Instructions

For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities. You may also sign up for job alerts and be notified when a new position is posted at MECU. If interested in signing up for our job alerts, please copy and paste the below link into your web browser. http://mecucareers.iapplicants.com/searchjobs.php

Please do not e-mail your resume as we only accept on-line applications through our website.

MECU is an Equal Employment Opportunity Employer.
Date Posted 12/21/2009

Assistant Director of Lending- Loan Servicing

Job Description
Responsible for the supervision of the loan servicing staff. Ensures the efficient servicing of member loans and/or credit cards and compliance with all federal and state regulations and credit union policies and procedures.

Job Requirements
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/Or Experience:
Bachelor’s Degree (B.A.) from a four-year college or university and minimum six years related experience including 1-year supervisory experience or equivalent combination of education and experience. Extensive knowledge of the fundamentals of consumer lending and underwriting a must.

OTHER QUALIFICATIONS
• Proficient in the use of PC’s and related applications (Microsoft and Excel)
• Must be able to work independently and perform analytical and mathematical calculations.
• Must be able to perform high-level clerical/administrative duties.
• Must be self-directed and require minimal supervision.
• Must be a team player with the ability to establish effective relationships with people of diverse backgrounds and cultures.
• Must have excellent verbal and written communication skills.
• Ability to perform multiple and varied tasks.
• Must have strong organizational skills and problem solving abilities.
• Must have strong telephone and customer service skills.

Job Responsibilities
Coach, counsel, mentor and train the Loan Servicing staff through direct guidance, leadership and feedback.

Manage staff work schedules and requests for time off and vacations.

Hold regular staff meetings and/or conference calls with staff to facilitate the flow of information regarding loan activity, policy, procedures and any pertinent company information.

Coach staff to ensure quality and professional service is being delivered.

Prepare monthly management reports for Loan Manager and Vice President of Lending with regard to Indirect Loan activity, loan funding, call back activity, and loan officer performance.

Be a resource for loan officers concerning procedural and underwriting questions on loans.

Underwrite loans in compliance with MECU Loan Policy and in compliance with State and Federal Regulations.

Make recommendations to the Credit Committee for loans that do not meet policy guidelines.

Assist management and members with loan problems or concerns by researching issue and responding in a timely manner.

Assist in the management and distribution of loans in the system queue.

Cross sell additional Credit Union services, including ancillary lending add-ons, and deposit products.

All other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Directly supervises Loan Officers in-house and at branch locations. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning and directing work; coaching employees and holding them accountable; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU is currently searching for our newest team member to join our Lending Department as the Assistant Director of Lending- Loan Servicing!

Application Instructions

For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities. You may also sign up for job alerts and be notified when a new position is posted at MECU. If interested in signing up for our job alerts, please copy and paste the below link into your web browser. http://mecucareers.iapplicants.com/searchjobs.php

Please do not e-mail your resume as we only accept on-line applications through our website.

MECU is an Equal Employment Opportunity Employer.

Date Posted 12/21/2009

Full Time Member Service Representative

Job Description
Under very general supervision, perform a variety of duties/services to assist members. Respond to member inquires pertaining to products and services and assist members in balancing accounts and researching account problems.

Job Requirements
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) and minimum six (6) months MECU MSR experience or one (1) year customer service and teller experience.

OTHER QUALIFICATIONS

• Successful completion of a series of product knowledge, service and skills test.
• Ability to perform multiple tasks in a fast paced and challenging environment with professionalism.
• Must have experience with 10 key calculators and basic PC experience.
• Must have excellent verbal and written communication skills.

Job Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations
• Properly open and close accounts utilizing CIP as needed
• Properly process .DST transactions.
• Handle member inquiries in person, via e-mail, phone and/or by mail.
• Activate, purge or update ATM card and pin numbers.
• Perform stop payments when necessary.
• Perform loan processing procedures, under general supervision.
• Process co-maker documents with little assistance.
• Process wire transfers and sells travelers checks.
• Accept power of attorney letters.
• Perform IRA transactions with little assistance on conversions and rechartization.
• Detect potential fraud on member accounts.
• Process death and disability claims in a timely fashion by providing the member with accurate information.
• Develop knowledge of travelers’ checks maintenance and balancing.
• Perform member service associate functions as needed on member service associate line by cross training with member service associate.

Service
• Provide exceptional member service by following MECU service standards on a daily basis
• Assist BDSA department by attending off-sites to enhance our membership.
• Maintain an organized, neat and clean work environment.
• Supply work area with products and services brochures to assist members.
• Keep errors to a minimum and correct errors in a timely manner.
• Continually develop MSR skills and knowledge using MSR II job description as reference.

Sales
• Meet and track personal assigned sales goals.
• Cross-sell products- credit life, disability and GAP.
• Contribute to overall branch goals.
• All other duties as assigned.

MECU is a non-profit financial institution committed to helping its members and community by offering high quality financial products and services. MECU is currently searching for our newest team member to join our Branch Operations Team as the Member Service Representative!

Application Instructions

For more information, or to apply, please visit our website at www.mecu.com under Employment Opportunities. You may also sign up for job alerts and be notified when a new position is posted at MECU. If interested in signing up for our job alerts, please copy and paste the below link into your web browser. http://mecucareers.iapplicants.com/searchjobs.php

Please do not e-mail your resume as we only accept on-line applications through our website.

MECU is an Equal Employment Opportunity Employer.

Date Posted 12/21/2009